The last presentation from the Brand Summit belonged to Andrew Mitchell- CEO of Brandmovers.
Power to attract means: how to design, develop, program and administer interactive consumer brand promotions.
“Figures don’t lie, but liars do figures”
Customers will be attracted by:
Promotions
Sweepstakes- Acquire -> Sending customized info to consumers
Online Games and contests- having fun! Educating and entertaining consumers at the same time:
- Instant win games
- Adverganes
- Trivia games
- Time management games
- On-pack games and piece development
!!! customer focus- the discounts bring money back for the company, increase sale, and you address the interested customers in your brand
User/content Generated Contests- Engage!
- Photo contest- and interacting on Social Networks – luxury items
- Video sharing contest
- Recipe contest
- Branded customizable e-greetings
Rewards Promotions- Retain!
Permission marketing, offer information exclusive to those who want to receive it! Intrusive does not work, promotions go into spam so you need customers permission to contact them…
- Flexibility to choose relevant rewards- transforming points into reward products, showing their Return on Invesment ROI
- Hassle free fulfillment system
- On-demand shipping
- Integrate promotional overlays and social media tie-ins
- Customizable online rewards catalog
Social Media Integration- Get Viral
Nowadays the “word of mouth” is becoming “word of mouse” with the aid of Social Media Networks
- Development of Facebook Apps/tabs
- Facebook Connect Integration
- Facebook, Twitter
- Social Media Management and Integration
Mobile Promotions- Connect
- SMS Text (Instant win, Sweeos, Trivia)
- 2D tags/QR Codes (quick response tags)
- mobi/ wap site developments
- iPhone Application Development
-Downloadable Content Delivery (mp3’s…)
Don’t make promotions only price reductive because customers will be encouraged to buy only when there are promotions- making them dependant on promotions. Make promotions to increase value of the product, for instance…
The second speaker of the Brand Summit- Jonathan Schroeder, Ph. D- focused on Style and Strategy: snapshot aesthetics in Brand Culture.
We notice advances in Brand Research- adding the issues of Brand Culture- the culture surrounding the brand.
3 dimensions of branding:
brand identity- the strategic heart of the brand
brand image- brand are psychological
brand culture- cultural domensions of codes of brands that influence brand meaning
A brand culture mission statement- cultural, political and ideological objects- need to be correlated with typical branding concepts : equity, strategy and value
Companies need to tell stories, build community and solve problems, create sharing stories in order to appeal to the young educated public (18-34).
Snapshot Aesthetic:
- photos taken by amateurs or photographers, they look casual and authentic, invoke the average consumer
- Or consumer generated content- the snapshot looks more authentic.
18-34 demographic don’t respond to over-produced material.
- casual image of products – consumer lifestyle brands
- brands appeal to informal consumption- from family dinners to online financial management
- visual framing for strategic images- here and now contemporary look, you can build onto a nostalgic idea, or the photo booth usage- to show that you are having fun
Framing: is used to resonate with the legacy of the brand- Frederick John Perry
Consumer Generated Imagery- the snapshit can become a marketing tool!
Examples:
Youtube: Catch sunglasses – Ray Ban- using consumer generated for the relaunch of their product
Ford Fiesta Movement Agent 2010
Polyvore- for clothing- the leading coomunity site for online style, virtual styling tool
The new market place rewards more participatory, more sincere companies…
The tendences show that people are reorienting towards:
Real, exciting, mundane experiences
Twitter- verbal shapshots
Youtube- documentary aesthetics
Blogging and viral marketing campaigns
Brand Communication
Photography an engine of value creation
Understanding the visual context- history legacy of memory – of contemporaru visual strategy and corporate expression
On the 20th of October I attended my first marketing event at Manchester Business School- Brand Summit- and I was happy I can keep up with the latest trends in marketing from here.
The conference had 3 speakers that focused on 3 different themes.
The first speaker- Michael Solomon, Ph. D- talked about Managing Identity on Virtual Marketing Platforms.
He underlined some important trends that should not be ignored by companies:
Understanding the public and how is that changing the way we communicate
The digital dichotomy
Transpozing the reality- reality engineering
He also talked by the Changing role of Brands from:
- Brands as assets created and controlled by the firm to Brands as co-created entities
- Brands exist in the minds of the consumers to Brands live in cultures
- What brands mean to How brands come to mean; brand development mechanism and processes
Brand Personality has 2 components:
Personal Resonance – high level of engagement, the brands speaks to you as an individual
Cultural Resonance- where the brand addresses some cultural characteristics you share with othersConsumer Generated Content raises the issue of Risk of wrongful usage of the Brand name from the consumer side versus Control of the company ???
Why do customers create the content:
Intrinsec enjoyment: Create for the playful enjoyment you get out of the process
Self- promotion: To attract the attention of a potential employer such as an ad agency or to have as part of a portfolio for admissions to an education institution
To change perceptions: the goal is to influence hearts and minds
The first conference was about the Media and Advertising market- which was under a dark cloud in 2009. Most agencies had to adapt to a new situation- the economic crisis- when budgets were smaller, clients wanted the same results with smaller amounts of money, while adapting to a changing market. The overall atmosphere was one of pessimism, because the agencies representatives didn’t seem to forecast a brighter future for the next year.
Most of them had to rethink their strategy on a monthly basis in order to keep up with their competitors and in order to maintain a low level of costs. (Laura Badea – Omnicom)
Unfortunately, 2010 will begin with a budget deficit of around -30 or even 40% from 2009, even though agencies expected a 5% increase for this year. (Teddy Dumitrecu – Publicis)
This is why agencies had to do some restructuring and reanalyzing the costs in order to preserve the current figures and market share.
2009 was, for most of the advertising agencies, a risky year- clients wanted to go for the safe way- the traditional campaigns that can be measured and have immediate results with relatively low costs (opinion shared by Nicoleta Pădure – Media Direction, Teddy Dumitrecu -Publicis and Claudia Chirilescu- Spoon Advertising).
Competition is now extremely big and settles some price and quality benchmarks that will have to be modified.
2010 will be a year when quality will be the one making a difference and will begin to be a competitive advantage. It may be a difficult year because the market will be dominated by prices- and this will have an effect on quality. (Dan Balotescu – Media Investment)
Consumer habits have definitely changed, expectations are higher and the market is more mature than the previous years. We are no longer in an era of irrational consumerism and we have to adapt our businesses- especially on the needs of the clients who are paying a closer attention to global trends.
Some consumer habits won’t change. Especially women will continue to go on shopping sprees, but on a smaller level and will think twice before purchasing an item that before was seen as a luxury item. We will go back to the basis- especially to those brands that offer us stability. (Nicoleta Pădure -Media Direction and Claudia Chirilescu- Spoon Advertising).
Companies that now invest in media are thinking long term- because after the crisis passes they will preserve their brand images and the consumers’ perception of a strong, stabile brand, even in rough conditions.
When it comes to media costs Romania is not an expensive country.
Even other forms of media were affected in one way or another of the current economic crisis. The press is now varying between the printed and online content. The publicity in the print content has decreased with around 40-60%. The subscription cost won’t be accepted by all the consumers because by definition the internet is free so they could look for some free or cheaper alternatives.
The online had registered some decrease during this crisis, but comparing to the other media the decrease was not that significant. It is a new media and it could adapt better and faster than the others. Nowadays online is not looked from a tactic perspective rather than from a strategic view. And this is really important taking into account that 63% of the urban population is now online.
The most affected parts of the online were those of financial- banking and auto industry as a consequence of the offline situation.
The second conference was about Marketing in the New Media Era .
The media mix has changed : the TV importance has increased, the online has increased significantly while the print has registered a dramatic decrease. We now have a highly fragmented media.
If in2009 the buzz was social media, 2010 will be the year of portable media.
Simon Zsolt- CEO of Mediaedge:cia Hungary told that we have now 7 trends of the post broadcast of new age:
social media= online word of mouth
media will be everywhere (dynamic brand messaging in relevant environments)
media will become more portable across time, device and place (deeper engagement through consumer controlled content)
media will be more interactive instead of interrupting- we have here the concept of permission marketing
media will be more transactional
will be more searchable and measurable
will be more social (micro-publishing)
Social media has changed the way we communicate. Do you remember how your life was before you were using social media?
Social media now builds communities (remember the Tribes of Seth Godin). Brands should participate in the communication process through: dialogue, energising, supporting and involving people rather than interrupting them.
Paul Garrison (CEU Business School) underlined the basics: marketing is not about awareness building, is about selling more stuff, to more people, for more money, more often and more efficiently.
He explained the concept of Exponential marketing = segmentation comes first, know your customer and than create your marketing objectives.
Furthermore he underlined the idea that IT should not be considered only when there is a need to cut back costs- it should be used to increase revenue ( using it to obtain a better understanding of consumers), by using CRM (customer relationship management).
The concern should be to put the customer back into CRM and don’t lose yourself in details like who will be updating the CRM database… You need to understand your customer’s lifestyle in order to be able to sell to him relevant products & services. Knowing your customer enables you to engage with him at a more personal level.
Next I attended the Cyber PR workshop which was pretty interactive. The audience in the room was really active on Twitter and engaged in conversations besides those discussed in the room- which was really crowded. People came especially for Crenguta Rosu (DC Communications) and for Bogdan Olteanu (Millenium Communications).
To be up to date, changes in companies need to occur : in structure, in procedures and in period. Social media can help you as long as you are actively participating: you shouldn’t leave your accounts to rust. (Crenguta Rosu)
The media consumption has changed. The spread of news online is now from many to a source. (Veronica Nicolae- Snapshot McCann PR )
Here is Bogdan’s presentation about the cost of online PR.
It seems that the online is not as cheap as everyone was talking…
Afterwards I attended another workshop: Marketing Through Social Networks which had a more fun approach and the speakers used videos to present the message : with web 2.0 consumers feel empowered. And you have to build, not just buy attention.
The perfect example for this was the campaign with the divorce between Advertising and consumers www.bringtheloveback.com
Mugur Patrascu (iLeo) had a funny presentation – he said that everyone is faking the realation with social networks. The consumer is like the ‘girl’ in the relationship while the brand acts like the ‘boy’.
Ionut Oprea (Standout) had also a really interesting presentation, but I don’t have more time to tell you about it.
Hope this long post was useful. Have a pleasant weekend!
A început un nou an universitar şi cu siguranţă se află printre noi şi studenţi de anul I sau chiar din ani mai mari care nu înţeleg ce este un ONG sau ce face un ONG. Aşadar, iată un subiect care cred că o să va fie de folos.
Ce este un ONG? De ce să faci parte dintr-un ONG?
ONG – Organizaţii Non-guvernamentale. ONG Studenţesc – Organizaţii Non-guvernamentale înfiinţate şi conduse exclusiv de studenţi. Deci, nu este un job, nu iei salariu pentru ceea ce faci, în schimb: cunoşti noi studenţi, noi mentalităţi, îţi faci noi prieteni şi, cel mai important, câştigi experienţă, îţi conturezi o imagine despre viitoarea ta carieră şi chiar ţi se deschid portiţe pentru job-ul mult visat. Toate doar datorită implicării într-un ONG!
Majoritatea ONG-urilor sunt împărţite pe departamente(exact cum si companiile sunt împărţite!): Resurse Umane (HR), Marketing, Advertising, Relaţii Publice (PR), Relaţii Internaţionale,Vânzări, Finanţe, Logistică şi lista poate continua – depinde de profilul şi cultura organizaţioanală a fiecărei Organizaţii Studenţeşti.
Aşadar, mulţi tineri studenţi care vor să facă şi altceva în afară de facultate, cluburi, pub-uri!
Şi totuşi…ce fac aceşti tineri?
Creeaza noi oportunităţi studenţilor, îi aduce mai aproape de „realitate” – din punctul meu de vedere – căci dacă stăm să ne gândim bine, la facultate se pun numai bazele, se arată totul teoretic, iar practic studentul ajunge pe la finalul facultăţii să aplice. Ei bine, aici e partea frumoasă! Întru-un ONG ai ocazia încă din primul an:
- să intri în contact cu marile companii
- să relaţionezi cu specialişti din mediul „corporate”
- să îţi dai seama ce carieră ai vrea să urmezi
- să înţelegi ce înseamnă mediul business
- să călătoreşti, să provoci şi să îţi pui în practică ideile
- să organizezi evenimente pentru studenţi pe diferite domenii de interes(chiar şi în contextul crizei ), proiecte sub forma unor. conferinţe, workshop-uri, traning-uri, internship-uri, şcoli de vară.
Şi nu se termină aici, căci aici se îmbină utilul cu plăcutul!
Teambulding-uri, petreceri, se leagă noi prietenii, îţi faci noi amici, cunoşti alţi oameni şi înveţi de la ei ce e mai bun, iar greşelile întru-un ONG sunt permise! Aici din greşeli se învaţă şi astfel te pregăteşti pentru provocările şi eventualele piedici ale unui job!
Înveţi să respecţi un deadline, înţelegi exact ce înseamnă să lucrezi într-o echipă, cât de importantă este comunicare dintre membrii şi, cu siguranţă, vei trăi sentimentul de satisfacţie, bucurie şi de ce nu mândrie după fiecare proiect reuşit pe care l-aţi organizat!
Sfatul meu?
Implicaţi-vă într-un ONG, nu aveţi ce pierde! Faceţi un serios research înainte, analizaţi cât mai multe organizaţii studenţeşti, vedeţi ce valori şi misiune au, care este profilul şi cultura lor organizaţională, ce proiecte au organizat şi observaţi dacă dorinţele, aşteptările şi planurile voastre se întâlnesc într-un punct comun cu acel ONG!
Totuşi, dintre toate ONG-urile care există – în Bucureşti vorbind – este unul care îmi este drag: B.O.S!Oare pentru că fac parte din el?:P Dar, nu mai sta! început perioada de recrutare a noilor membri, iar deadline-ul de aplicare este 20 octombrie, ora 23.59! Mai mult – pe 14 octombrie, la Orange Concept Store, începând cu ora 18.00, B.O.S te aşteaptă la un eveniment dedicat tuturor studenţilor care vor să afle: ce înseamnă brand personal, cât de importantă este implicare într-un ONG în timpul studenţiei şi multe alte teme de interes pentru voi!
Intraţi pe site-ul lorwww.bosromania.ropentru a afla mai multe si pentru a descarca aplicatia!
), proiecte sub forma unor. conferinţe, workshop-uri, traning-uri, internship-uri, şcoli de vară.
